FREQUENTLY ASKED QUESTIONS
HOW OFTEN DO YOU RESTOCK?
We have supplied over 50,000 customers with the Fortify Pearl, and will continue to grow in the skincare industry by supplying thousands more. We are constantly manufacturing more of our products to ensure we never run out of stock!
HOW CAN I FIND OUT ABOUT RESTOCKS?
Simple, just pop your email in at the bottom of the page. We will alert you straight to your inbox.
HOW MANY CLEANSERS CAN I BUY IN ONE PURCHASE?
As many as you possibly want.
I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE?
All of our items are sent from our INTERNATIONAL dispatching warehouse. All orders are processed and shipped within 3 days. During busy periods, please expect longer delivery time.
HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?
Easily! There are multiple ways...Find the CONTACT US page located in the menu section. Or simply email us at firstname.lastname@example.org
I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?
Please be aware our customer service team are online 24/7. You are our main concern and your question will be answered within 48 hours.
DO YOU OFFER RETURNS?
Yes, please see our returns and refunds page for more information.
I AM AN INTERNATIONAL CUSTOMER (OUTSIDE UK.) DO I HAVE TO PAY CUSTOMS AND TAXES?
No, it is all included in the shipping fee.
I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?
Please be patient, our system is automated and there can sometimes be a glitch. But this error should not ever happen, so please contact us incase you may have entered the wrong details.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No, you can checkout as a guest.
DO YOU EVER DO GIVEAWAYS?
Stay connected Via Instagram, Facebook or email and you can win yourself a FREE cleanser.
CAN I CHANGE MY ORDER ONCE I'VE PLACED IT?
Yes, but as long as it is in the first 24hrs of purchase. Otherwise there is not much we can do.
DO YOU OFFER DISCOUNTS AND PROMOTION?
Despite our price being very low, we do offer promotions regularly.